The Future of All Businesses May Reside Online

As Malls are reopening, Will the Customers

Come Back?

By Michel Ouellette JMD, ll.l., ll.m.

As malls reopen, worries grow that consumers will not come back

Malls across the country are beginning to open their doors after weeks of shutdowns, but both operators and retail tenants are stepping into uncharted territory amid the COVID-19 pandemic.

In the near-term, operators are focused on reopening their properties safely, but there is a larger concern that shoppers, who have now embraced e-commerce and curbside pickup, will be unimpressed upon returning to malls. The coronavirus outbreak, and the resulting shift to working from home, could also make people more reluctant to take long commutes and will instead gravitate to suburban hubs.

It will be really interesting to see the discussion on the office front, with more people working from home, not wanting to commute

Michel Ouellette JMD, ll.l., ll.m.

Systemic Strategic Planning, Crisis & Reputation Management


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